Ludivine Luciani

Merci

Merci is the first CX platform that helps businesses utilize their strongest brand differentiator; Their people. With our mobile app and enterprise software, customers and employees are recognized, appreciated, and rewarded for bettering customer service and their community. Our goal is to revolutionize customer service by promoting positivity and personal experiences. Since launching in January 2020, Merci users have written thousands of amazing reviews across the country about the great employees who took care of them. The reviews become personal connections between customers and employees at the store level which helps build trust and drive sales. We love hearing from businesses using Merci! Their employees are so excited. Hearing employees tell us, "I got 3 reviews today! Thank you so much!" is what it's all about. We want to bring that excitement to every business!