Marcin Mroz

Scapaflow Consulting

We are a group of experienced consultants specializing in Billing and CRM solutions for the Telecommunication and Utilities markets. • Our specialists have at least a few-year experience in business process system implementation covering Product Configuration, Order Management and Order Fulfillment, Billing, Invoicing, Accounts Receivable Management and Collections Management. • We know the specificity of the telecommunication company business, both wireless and wired telephony. • We take advantage of the best patterns, aiming at the industry-standard process modeling – as a rule, we use the eTOM standard in telecommunication business processes and the SID model in data modeling. • We have the experience and skills to create efficient solutions based on multi-million customer databases. • We support our customers in all development phases: business analysis, definition of the solution architecture, code development, tests and production support for the CRM, Billing and Order Management systems.