Mark Elford

Signal

Signal is a technology and services company working with leading brands in the regulated and social sectors. We provide the insight, design and technology expertise our clients need to transform the management of their communications. Signal brings a unique combination of CX planning, implementation support and managed communications processing to financial services and other regulated markets. Helping our clients manage the enterprise transition from legacy communications management (CCM), to centralised customer experience management (CXM). CX HUB: Signal's technology platform the CX HUB enables the shift from federated and siloed communications, to centralised omni-channel management. Built on hybrid architecture, with integration, safety and scalability designed in, the CX HUB is used extensively by some of the UK's largest regulated brands, and is powered by the world's leading communications management technologies. CX HUB CAPABILITIES: **JOURNEY MANAGER** Track journey change into communications management operations - to simplify and accelerate complex multi-channel journey change. **MULTI STEP** Unify the management of your digital & print communications, enabling low-cost multi-channel journeys. **DIGITISE** Reduce print, postal and carbon costs by transforming paper-based comms into engaging digital formats. **SELFSERVE** Empower business users while reducing risk and overhead with assisted authoring and self-serve content management tools. **PERSONALISE** Improve engagement and reduce costs through the application of document and digital personalisation rules and templates at a customer or segment level. **COMPOSE** Reduce cost, risk and data latency by optimising the composition of documents and digital communications. Improve workflow approvals, increase automation and improve speed to market.