Martin Bowden

Indepth Managed Services

Established in 1978, Indepth Managed Services provides commercial cleaning services on a national scale. The business is built on an exceptional reputation of delivering reliable, efficient and quality cleaning services utilising the latest operations and communications technology, and this is demonstrated by an impressive client portfolio. Regardless of the size of the cleaning requirements, from a single cleaner to multi-site contract, Indepth works hard with clients and suppliers to ensure a consistent, professional and personal approach to provide a value for money cleaning service in all commercial sectors. The strength of the business is built around an effective management team, supported by highly trained Cleaning Operatives and a dedicated UK Hub, totalling over 1500 employees. With specialist teams who focus on Health & Safety and the environment, Indepth guarantees unrivalled enthusiastic commitment to excellence, combined with passion and drive for customer satisfaction, innovation and providing tailored managed services. Indepth's UK Hub is at the heart of its operation, providing essential support to the internal and external workforce. The centre co-ordinates day-to-day scheduling and deployment of resources, using the latest business technology and management tools. Monitoring of all services across contracts is available in real time, enabling productivity, performance and contract reviews to be delivered to client expectation. The UK Hub is built around a central customer relationship system, which is used to develop and enhance the contract database, enabling management of service and recruitment provision. Professional Contract Coordinators manage incoming enquiries via our dedicated client and cleaner telephone lines. They record and manage all correspondence centrally and action via our Intouch system.