Matthew Etchells

KeolisAmey Docklands

KeolisAmey Docklands, a joint venture between Keolis and Amey, was awarded the franchise to operate and maintain the DLR on behalf of Transport for London. The franchise is focused on boosting services and implementing a series of service improvements to make journeys better for passengers. This means cleaner trains and stations, more reliable lifts and escalators, more efficient and reliable station maintenance and faster passenger journeys. The network's current 99 per cent reliability record will also be maintained – ensuring it remains one of the best performing railways in the UK. The DLR began operating in 1987, with 11 trains serving 15 stations and in its first year of operation it carried 6.7m people. Today the railway – which is entirely step-free - has 45 stations, 40km of double track and 149 carriages and during the 2018/19 year, it carried 122m passengers. KeolisAmey Docklands became the operator of the network on 7 December 2014 under a seven year franchise agreement. This has now been extended to 31 March 2025. We are dedicated to ensuring that every journey matters for our customers and that we are providing them with the best possible travel experience. We recognise that our people are our greatest asset and we value and celebrate the great passion and experience they have in operating and maintaining the DLR safely. We encourage all our people to 'think like a customer'​ and put them first in delivering service excellence every day in everything we do. Our hard work and commitment has led to recognition within the industry on a local, national and international level, with 10 awards to date, including Operator of the Year (2019 Global Light Rail Awards), Train Operator of the Year (2019 Rail Business Awards) and Rail Operator of the Year (2018 London Transport Awards). For information regarding the Docklands Light Railway including live departures, status information, route maps and timetables, visit tfl.gov.uk