Miloslav Pitra

Dial Telecom Romania

Dial Telecom has been launched on the Romanian telecommunications market on 2001, as subsidiary of Dial Telecom Czech Republic, and then it has been taken over by the Digital Cable Systems (DCS) group in 2007. Digital Cable Systems group is the third player on Romanian cable market and our main objective is to continuously improve the value delivered to our customers, by providing excellent services and building reliable relationships. Two brands are included in the DCS portfolio: AKTA - addressed exclusively to individual consumers, and Dial Telecom - one of the most important services providers for B2B segment. In these 10 years, Dial Telecom became a strong brand name on the market, becoming the preferred alternative operator for Integrated Electronic Communications Services. Our logo: "Dial Telecom - Technology with a human face", comes to reinforce these ideas. Dial Telecom is a company exclusively dedicated to serve the customers - companies and operators - partners. Therefore, we aligned our entire organization and strategy to support this strategy: • 24/7/365 customer service; • remote or onsite interventions; • SLA with very competitive parameters; • allocation of a single point of contact for all the requests. All services are provided by Dial Telecom efficiently and promptly under the concept "one-stop-shopping" as a "turnkey", sustaining the company's motto "Technology with a human face."