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Spectos GmbH

The Spectos Group, headquartered in Dresden, Germany, is an international company specialized in monitoring and improving service quality in service-oriented industries. Through the Spectos Service Quality Cloud, Spectos supports customers worldwide with customized solutions in the areas of customer service, quality management, employee management and operations in the development, control and optimization of their service quality. Spectos expert teams enable companies to collect and analyze targeted, high-quality data in real time and make it available for the daily improvement of service processes in online cockpits and apps at the touch of a button. This is achieved with a lean, flexible and agile approach to collaboration. Central element is the Spectos Real-Time Performance Management™ platform. Data and information from various sources are continuously combined, analyzed and visualized in customized cockpits and dashboards with easy-to-understand graphics and reports. Based on the results, immediate actions for immediate and long-term improvement of service quality can be derived via integrated ticket and alert functions. The TÜV-certified solutions are widely used in the postal & logistics, healthcare, mobility, smart city, public administration and many other industries. Spectos has been supporting leading companies with business performance improvement for more than 20 years. Our mission is to make data and information tangible for all organizations and thus close the gap between analysis and action, creating opportunities for growth and improvement on a daily basis. Using state-of-the-art technologies, Spectos integrates the voice of the customer with operational data from ERP and CRM systems, as well as data gathered from real-time tracking, RFID systems and WiFi tracking.