Olga Alexeeva

Bright Pattern

At Bright Pattern, we're paving the way for the future of contact center technology. We offer an all-in-one solution that brings ease, efficiency, and personalization to customer service interactions. What sets us apart is our omnichannel capabilities. Our enterprise-grade contact center platform provides agents an omnichannel desktop to handle all interactions on every channel in one screen – "a single pane of glass". With prior customer journey history readily available, agents can quickly switch between channels and communicate with customers in a natural way tailored to their needs. This reduces effort for both customers and agents, allowing for personalized conversations. Trusted by 500 customers in 26 countries, we are the highest-rated omnichannel platform by customers and analysts with the fastest ROI and time to deploy in the industry. OMNICHANNEL CONVERSATIONS Easy, seamless omnichannel conversation across voice and digital channels for both customers and agents. OMNICHANNEL QUALITY MANAGEMENT Monitor 100% of interactions on every channel and allow you to review, score and coach agents to improve CX. OMNI-ENTERPRISE CX™ Allow any employee to connect on voice and digital channels via Bright Pattern Mobile App.