Patrick Charpentier

Ceritek

Ceritek is a recognized specialist in omnichannel customer relations. Our employees support companies in all sectors in defining their multimedia strategy and integrating innovative customer services. From consulting to user training, Ceritek gives its customers the means to retain theirs. Do you want to boost your customer interactions? Benefit from 15 years of experience and partnerships with leading market publishers such as Genesys, Nuance, Waycom, Microsoft, Cisco, Google, Owi. Ceritek's know-how: VoIP, Incoming / outgoing calls, Natural language understanding, Biometrics, Video, IVR, Self-care, Supervision, IS / CRM integration, Co-browse, Social networks, Tasks management, Recording, Display and more.