Paul Gailey

Priority Dispatch Corporation

Priority Dispatch Corp. is the leader in providing emergency dispatch protocol products as well as training and services. Our company has developed a comprehensive, systematic approach for triage systems for emergency calltaking centers. Our Medical Priority Dispatch System® (MPDS®) has been in use in many countries for over 30 years. Currently, the MPDS is used in 42 different countries and has been translated into 19 different languages and dialects. The MPDS exists in a computerized version called ProQA®, which is the most complete software solution in the industry. ProQA software has automated quality assurance features and greatly simplifies the dispatching process. It has a customizable format that seamlessly integrates with CAD (computer-aided dispatch) and phone systems. The software leads the calltaker through a structured interrogation sequence, displaying each question individually with specific answer choices, then prompts the call taker for a response and – based on call taker input – assigns a patient condition code and recommends a response assignment. Prioritizing EMS responses helps avoid inappropriate response allocation and inappropriate use of lights-and-siren. Instead of a maximal response, it is better to send a response that is most suitable for the situation. In this way, the MPDS not only saves money – it saves lives.