电子邮件 | pau***@***.com | 获取Email |
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电子邮件 | pau***@***.com | 获取Email |
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CTMA is a customer experience and service quality improvement firm, working internationally with senior managers and their teams to help them achieve business success, reduce risk and build customer loyalty and advocacy. "We believe that customers are one of the best sources of insight for innovation and business improvement. Our job is to help organisations capture that insight and then turn it into management actions". Some of the ways we help: Establishing a CX baseline: "Where should we start?" A customer experience baseline helps to identify and quantify current sources of customer dissatisfaction, estimate potential returns on service investment and sets customer-driven improvement priorities for action and change. Identify risk, risks and remedies: "What should we do?" CTMA's customer experience assessments and baseline studies help to identify, justify and prioritise strategic and tactical improvement opportunities, and forge a solid foundation for change. Managing CX transformation: "How should we do it?" Focusing enterprise energy on achieving customer-driven outcomes for success, needs determined leadership, a strong customer-driven framework, and an openness to obtaining external support and guidance to save time and cost. Our frameworks and consulting services help to establish transition roadmaps and plans, and provide the drive to bring about the positive change to turn your customer experience vision into a customer experience reality. Ongoing CX performance: "How can we keep improving?" Ongoing customer insights should act as a feedback control mechanism to maintain service quality and drive continuous improvement. CTMA's ongoing measurement programmes, underpinned by our leadership coaching and support, provide the disciplined management framework and tools needed to turn ongoing customer experience measurement, and customer feedback, into management actions. CTMA also conducts customer experience benchmarking and best-practice studies to help organisations develop their customer relationship strategies.
公司 | CTMA New Zealand Ltd |
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职位 | Managing Director |
地点 | New Zealand |
http://www.linkedin.com/in/linnell | |
部门 | |
头衔 | Helping customer-driven organisations turn the 𝘃𝗼𝗶𝗰𝗲-𝗼𝗳-𝘁𝗵𝗲-𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 into 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗰𝘁𝗶𝗼𝗻. |
CTMA New Zealand Ltd Managing Director
2002-06-01 -
Deloitte Senior Manager - Customer Experience Consulting
2000-07-01 - 2002-06-01
EY Senior Manager - Customer Care Consulting
2000-01-01 - 2000-06-01
BDR Consulting Vice President, Call Centre Consulting - Europe
1999-07-01 - 1999-12-01
Principal Consultant and Head of Customer Response Software
1993-04-01 - 1999-06-01
Paul Linnell 在 CTMA New Zealand Ltd 担任 Helping customer-driven organisations turn the 𝘃𝗼𝗶𝗰𝗲-𝗼𝗳-𝘁𝗵𝗲-𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 into 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗰𝘁𝗶𝗼𝗻.
Paul Linnell 在 CTMA New Zealand Ltd 的职位是 Helping customer-driven organisations turn the 𝘃𝗼𝗶𝗰𝗲-𝗼𝗳-𝘁𝗵𝗲-𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 into 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗰𝘁𝗶𝗼𝗻.
Paul Linnell 的电子邮件地址是 pau***@***.com
Paul Linnell 的电话号码是 -
Paul Linnell 的公司电话号码是 +642****
Paul Linnell 在 management consulting 工作。
Paul Linnell 的一些同事包括Paul Linnell、。
Paul Linnell联系方式: 电子邮件地址:pau***@***.com 电话号码:-
Paul Linnell 的个人领英是:http://www.linkedin.com/in/linnell
Paul Linnell 的办公地点:po box 35444, auckland, new zealand
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