Rafeeq Mir

MattsenKumar LLC

MattsenKumar (MK) is the creation of contact center veterans Mike Mattsen and Aarati Kumar, who have a collective experience of over 40 years. Their vast knowledge and leadership in the Indian market, in particular, assures our clients get nothing but the best solutions for high value and quality Business Process Outsourcing (BPO) and Process Consulting. MK BPO We are very proud of the team we are building within MK - a different type of BPO that focuses on meeting specialized voice and back office needs for known global brands. Through our value-added data analytics, MK ensures the highest ROI for clients, which is achieved through measurable objective performance standards that are linked to specific client business drivers. Our client attrition is MUCH lower than the industry average because we form partnerships that continue to raise the bar. We're also fully PCI (level 3) CERTIFIED, demonstrating our commitment to ensuring the safety of client data. What makes us most unique, however, is that a demonstrated commitment to quality is part of our DNA. Partnering with MK means getting the best third-party quality monitoring at your desktop. This ensures a level of transparency and collaboration of our output that NOONE else offers. We aren't the biggest (yet), but MK is THE BEST CHOICE for your global outsourcing needs. MK Consulting MattsenKumar is an ideal consulting partner for organizations that are consistently trying to improve their processes in order to provide top-class customer experience and improve internal efficiencies at the same time. Data analytics is an inseparable component of all MK consulting engagements and is supplemented with relevant industry/domain experience. MK has a highly qualified team of Six Sigma & Lean professionals and members who are PMP, COPC and ITIL certified.