Richard Iles

CDS UK

CDS is a strategic change agency enabling organisations and businesses to create and build better services to meet the evolving needs of customers, employees and citizens. Change requires knowing where to start, what to fix first, and how to get back on track when things are not going according to plan. We simplify complexity so that you can make informed decisions and quickly gain value by improving user engagement and experience. Our 170-strong team of subject matter experts deliver technical enablement, operational transformation, experience transformation and business process outsourcing. We cover everything from digital to insight and print challenges in the pursuit of improved outcomes throughout the value chain. As a result, many of the largest and most complex organisations in the UK trust CDS to deliver solutions that improve health, wealth and safety in our society.