Richard Jacobson

OneVision Resources

We partner with smart-home integrators in the custom install (CI) channel to drive business growth by unleashing the revenue potential of their service departments. OneVision provides all that's required to build a sophisticated and profitable service operation that enables our partners to compete at the scale of a huge enterprise, without losing their local and hard-earned brand identity. We developed the necessary technology, architected the service process, and built a team of professionals to complement integrators' project-based business with all that's required to build and manage a robust service operation: client support, marketing and selling service, training the team on new systems and procedures, recruiting new talent, managing the operations around the lifecycle of a service client, and taking responsibility for the P&L for all things service-related. Supporting over 20,000 clients, the OneVision platform has created new recurring revenue streams, doubled labor margin, and generated over $30M in service revenue with a 65% gross margin for our Partners, all while enabling them to achieve 4.8-star satisfaction and 85% referral ratings from their clients.