Robert Coughlan

Snap-on Business Solutions

Snap-on Business Solutions (SBS) is a part of Snap-on Incorporated's Repair Systems & Information Group. SBS is based in Richfield, Ohio. We are focused on helping vehicle and equipment manufacturers and their dealership networks increase sales, reduce structural costs, and improve customer experiences. We design information solutions, diagnostic systems, and essential tools and equipment programs that grow sales and improve productivity for original equipment manufacturers and franchised dealerships. SBS solutions drive productivity in the automotive, construction, agriculture, powersports, outdoor power, and adjacent markets. Key SBS products and services include electronic parts catalogs, diagnostic solutions, tools and equipment programs, warranty process automation software, e-commerce solutions, and dealer network development systems that range from dealer viability and risk assessment tools to transactional reporting systems. Our information tools include: Electronic parts catalogs Diagnostic systems Financial and operational reporting services Warranty management solutions Essential tools and equipment programs Core industries that we serve include: Automotive Powersports Equipment Outdoor Power Equipment Construction and Agriculture Mining