Roland Romero

Level 10, LLC

Who We Are Level 10 is one company, everything IT. With increasing IT challenges, we recognize retailers need less partners to do more. By strategically bundling our services - hardware procurement, asset management, maintenance, in-field technician support and service desk - we act as an extension of retailers'​ IT teams throughout their technology & mobile deployments, store openings/closing/remodels, and in-store support work. Our History We began as a business focused on Point-of-Sale (POS) hardware procurement in 2001 under the name tekservePOS. We found incredible success in this and became certified partners with over 45 OEMs. However, over the years, as the marketplace evolved and retail IT professionals were challenged to do more with less, we committed ourselves to increasing our value to our customers with a full range of services that compliment their hardware needs. Simply put, we became more than just a POS hardware reseller and, as a result, our name was no longer reflective of who we were as a company. Therefore, we have rebranded ourselves as Level 10, effective March 1, 2014. Our Vision To create solutions that allow for an easy and enjoyable work life. Our Mission To create authentic, engaging, and long-term relationships. Our Value Proposition We simplify and manage your technology supply chain as an extension of your IT team by creating solutions that are useful, consistent, simple, time-sensitive, stable and precise. Our 10 Core Values 1. Provide Extraordinary Customer Service 2. Commit to One Another 3. Be Resourceful 4. Act as a Trusted Advisor 5. Maintain Product Strength 6. Cultivate Innovation & Creativity 7. Preserve Fiscal Responsibility 8. Promote Wellness 9. Ensure Team Satisfaction 10. Advocate Philanthropic Service