Sam Clay

Loyalty Works

Loyalty Works is a customer loyalty, rewards and incentive marketing agency helping you manage the entire loyalty lifecycle. We don't sell products. We help manage and enhance customer relationships. We influence propensity to purchase and lifetime customer value. We use deep insights, relationship marketing, data and our 6-stage model ‘4Sight' to help grow businesses and enhance EBIT by keeping their customers loyal and coming back. Skills: - Customer acquisition - Rewards and incentives to keep existing customers coming back - Staff and employee rewards - Positively influence propensity and value of purchase - Plan, design and manage change behaviour - Influence customer lifecycle value - Brand and User Experience (UX) differentiation and enhancement Specialities: B2B, trade, wholesale, distribution, channel marketing – especially but not limited to Building, Construction, Hire, Electronics, Automotive Parts Distribution, Leisure, Food & Beverage, Buying Groups, Utilities. 5 promises: 1. We'll always remember to stay focused on your customer experience and reputation 2. We'll never treat you as just another customer 3. We'll always keep trying to improve your business 4. We'll focus on delivering the agreed balance between sales growth and EBIT improvement 5. We'll make it simple and fun without overlooking the detail