Samantha Quintanar

ContactPoint 360

At ContactPoint360, we're obsessed with creating an exceptional customer experience. We believe that every interaction a customer has with us should be simple, intuitive, and enjoyable. ContactPoint360 is the culmination of our lifelong passion for innovation and customer experience. We started this company with a simple but powerful vision: to revolutionize the BPO industry by putting people first. Our mission is to create a workplace where people feel valued, empowered, and inspired to deliver the best possible service to our clients' customers. Our mission is to empower our people to deliver exceptional service, and we do this by investing heavily in training, coaching, and support programs. We believe that technology is a tool, but it can never replace human connection. That's why we've built a workplace where our people feel valued, empowered, and inspired to go above and beyond for our clients. But we don't stop there. We're constantly pushing the boundaries of what's possible with the latest AI and analytics tools. We use data to optimize our workflows, streamline our operations, and deliver measurable results that exceed our clients' expectations. At ContactPoint360, we're not just another vendor - we're your strategic ally. We're committed to your success and growth, and we'll do everything we can to help you achieve your goals. We're proud to have a presence in 8 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year. McAllen, US 🇺🇸 Toronto, Canada 🇨🇦 Montreal, Canada 🇨🇦 Monterrey, Mexico 🇲🇽 Bogota, Colombia 🇨🇴 Baranquilla, Colombia 🇨🇴 Montego Bay, Jamaica 🇯🇲 Athens, Greece 🇬🇷 Cebu, Philippine 🇵🇭 Banglore, India 🇮🇳 Kerala, india 🇮🇳 Certified as a Great Place to Work® 2020, 2021, 2022 and 2023.