Santiago Fuente

Bitext

Bitext provides NLP services to some of the top largest companies in NASDAQ. Bitext has been named Cool Vendor in AI Core Technologies, and our approach to NLU has been referenced in +20 Gartner research reports. We have developed NLP technology for up to 77 languages and 25 regional variants. In the area of human-machine interaction, we enhance Conversational AI to accelerate customer support automation. We train any chatbot in any platform, vertical and language to reach 90% accuracy for customer intent recognition. Our methodology for chatbot building scales beyond the limitations of manual training. It is based on the semi-supervised production of Multilingual Synthetic Training Data. This solves the data scarcity problem in AI/ML and avoids all legal risks from manual generation of training data. Our pre-built chatbot templates industrialize training for any voice-controlled device, chatbot or IVR. We also apply other Text Analytics techniques like Sentiment Analysis or Topic Detection to generate insights and detect customer trends.