Scott Lehman

Human Spark

Human Spark applies research and design methodologies to craft meaningful service, product, experiential and story-telling solutions that impact lives and business outcomes. Our services include: Service design to understand all touch points required for successful service delivery across a customer journey. Creating connected and consistent experiences that simplify the value exchange between people and systems while amplifying the positive brand and use qualities of the service. Product design to focus on a single touch point, whether physical, virtual or both, and applying high levels of intuitiveness, connectivity and consistency to the interface, object, packaging and overall use experience. Experience design to optimize experiences that delight customers and users across multiple channels. Understanding user needs and designing holistic, seamless solutions that prioritize continuity, consistency and quality. Story-telling to communicate to heads and hearts with the most appropriate and effective sounds, visuals, and words through the most efficient and impactful channels and artifacts. Creating perspectives that are logical, emotional, and more importantly, move people to action. Human Spark challenges the status quo through iterative design, keeping people at the center, and building internal alignment. We rapidly explore, embrace and reject assumptions to develop the precision inspiration that connects solutions to people. We work with cutting-edge minds and global organizations. It's in our DNA to solve tough problems with great people who value design and strive to make a difference.