Shannon Richard

Laivly

Laivly is defining the future of CX technology with SIDD, a new digital intelligence that combines generative AI, machine learning, and automation to unlock new levels of customer care. Laivly seamlessly bridges existing contact center tools and systems with a powerful and intuitive artificial intelligence layer (no API required). As an agent assist tool or an autonomous digital worker, Laivly enables customer care programs to deliver speedier resolutions, smarter appeasements, and perfectly on-brand responses without losing sight of empathy and human connection. Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world's most influential brands to improve the customer care experience for both the agent and the customer. Laivly is a privately held company based in Winnipeg, Canada.