Shantanu Dhaka

Perch Insights

Customer Experience (CX) leaders are constantly in reactive mode, but Perch empowers them with data-driven insights to work proactively, leading to progressively better business decisions to expand customer lifetime value and minimize customer acquisition and service costs. No other CX business intelligence platform structures data from multiple data sources such as CRMs and customer service platforms, contact center applications, chatbots, marketing platforms, and HR systems into a single source of truth and then provides actionable insights like Perch. Perch offers the best way for CX leaders and their colleagues across the enterprise to see the forest through the trees to increase market share and improve the customer journey.