Sharon W

Robinson Steel

 Order Entry: Process, acknowledge and follow up on customer orders received via e-mail, fax, phone and EDI  Processing customer complaints, change orders, returns and expedite requests  Maintain open lines of communication with entire organization about late orders, pricing discrepancies, customer complaints and any other related items  Strive to create a great customer experience through building a relationship with customers, being reliable, focusing on listening and helping them whenever I can  Using company computer system to its full potential while assisting customers daily