Shilpi Rajput

FCI CCM

FCI is a Global provider of Customer Experience Management (CXM) solutions enabling consumer facing businesses of all sizes deliver exceptional customer experience with the help of a dynamic, interactive and hyper-personalized communications (batch, on-demand, ad-hoc). Our solutions and services help businesses break down silos, achieve automation and usher consistencies in delivering omnichannel communications that are not only engaging & interactive but strictly adhere to regulatory compliance, stay consistent with the brand voice and meet their CX objectives to drive business growth. Our mission is to help organizations make: - Real-time interactions data-driven & contextual. - Communications bi-directional & hyper-personalized. - Innovate, create and manage customer relationships. Industries We Serve​: - Banking & Capital Markets​ - Insurance (Life, General & Health)​ - Healthcare​ - Energy, Utilities, Oil & Gas Value We Deliver: - Achieve Personalization at scale - Conversation like experience - Reduced churn & Higher customer retention - Improve experience across the customer lifecycle - Superior Digital Customer Experience