Silke Pfefferler

RLG (Reverse Logistics Group)

As a strategic partner for manufacturers, retailers and governmental organizations, the REVERSE LOGISTICS GROUP (RLG) globally addresses complex challenges from product and material returns and provides new levels of business intelligence, customer satisfaction and resource efficiency. We build and operate comprehensive networks of high level, appropriate service providers to process reverse flows in the most efficient way. In parallel, dedicated teams monitor legislation, manage product data and report fulfillment to ensure environmental compliance. Our unique combination of market independence process excellence and innovative IT systems facilitate immediate transparency and consistent standards within the actual return process and beyond. RLG solutions are designed to protect and generate value from product returns and to ensure regulatory compliance. Through our holistic approach, our clients are empowered to unlock growth potential from improved remarketing, product design, sales planning and material supply and to create true circular material flows. RLG has a global presence with offices in over 20 countries in Europe, the Americas and Asia. We provide services in more than 80 countries managing over 500 million assets p.a. for some of the largest global OEM, e-commerce and retail organizations.