Soon Lee

Directly

Directly is a pioneer in customer service for many of the world's leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand solutions for the modern enterprise. Companies like Airbnb, Microsoft, and Samsung improve their customer experience, boosting CSAT by up to 20% while significantly reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft's M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital. Come join Directly and contribute to our culture of curiosity, authenticity, and innovation!