Susan McDaniel

Execs In The Know

Execs In The Know is a global community of customer experience (CX) leaders focused on providing excellence in customer service and support and disrupting the industry to make it truly customer-first. Execs In The Know gives brands a platform to share and gain insights, stay on top of the latest trends in CX, and create lasting relationships with their peers – "Leaders Learning From Leaders." Execs In The Know holds numerous live and virtual events each year including Customer Response Summits, Subject Matter Briefings, Webinars, and Leadership Roundtables. We also offer research, industry resources, and thought leadership via articles, reports, and our "Know It All" online community. Find us in our online community at: community.execsintheknow.com Find us on social media at: facebook.com/execsintheknow twitter.com/execsintheknow youtube.com/execsintheknow blogtalkradio.com/execsintheknow