Suzanne Patterson

Arriva Rail London

Arriva Rail London is the train operating company responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL). Working in partnership with TfL, Arriva Rail London strives to deliver improvements for London Overground passengers through more frequent services, new trains, better facilities and improved interchanges. By developing stations and lines to meet increasing passenger demand, the partnership also supports new homes, jobs and the environment. Carrying more passengers while delivering a punctual service Passenger numbers have increased five-fold since 2007 and the Overground now carries 585,000 passengers every day while consistently delivering award-winning punctuality and passenger satisfaction. New trains, more services and more space for passengers The majority of trains have been extended to five cars and platforms have been extended, thereby increasing capacity by 25%. Soon, new trains will begin running on the remaining routes, frequency will be improved and new services will be introduced. Improving the passenger experience Station enhancement projects continue, whilst the focus on operational effectiveness, customer service, safety, accessibility and local community engagement makes the Overground one of the UK's most popular rail services. Innovating the industry Arriva Rail London is committed to adopting the latest technology to improve the customer experience. Employees use smartwatches, iPhones, iPads and Orinoco, the industry-leading and award winning app. Extending the network The Overground has already extended from a series of fragmented lines into an orbital around the Capital and TfL has ambitious plans to extend further. There has never been a more exciting time to join Arriva Rail London http://www.arrivaraillondon.co.uk/go/careers. Read more about Arriva Rail London at www.arrivaraillondon.co.uk. Arriva Rail London is part of Arriva www.arriva.co.uk.