Tim O'Donnell

CMD Outsourcing Solutions, Inc.

CMD Outsourcing Solutions is a highly specialized contact resolution center addressing the needs of Government (http://www.cmdgsd.com), Higher Education (http://www.cmdosi.com) and Healthcare. For Government we support Sate and Local governments with customer service on FAQ's. For Higher Education, CMD partners with colleges and universities to provide critical and ongoing communications support for administrative offices such as: Bursar (Student Accounts), Financial Aid, Admissions, Registrar and Housing. We empower schools to develop stronger relationships with and increased responsiveness to students and parents. CMD's highly specialized inquiry resolution services deliver dramatic and sustainable improvement in service levels and student satisfaction. For Healthcare providers, CMD partners large physician groups to provide prompt and cost-effective access to administrative services to address patient liability early in the revenue cycle – before the relationship is at risk. CMD focuses on one-to-one, patient/guarantor-sensitive dialogue that identifies and removes barriers to account resolution. CMD balances the client's need for account resolution while maintaining – and even enhancing – the client's patient-friendly image.