Tom Sousa

Sercom

Founded in 1993, since the beginning Sercom has stood out in the Contact Center Services. Sercom is highly involved with its clients, what ensures an outstanding position in the market. Its working philosophy and clients portfolio enable Sercom's continuous sustained development and keep its integrity. Its successful history and its executives long term vision allow Sercom to keep finely tuned with the global trends in strategic, technological and human resources terms. Sercom's mission: 1- Implement and manage the best contact center solutions in the market. 2- Provide the best combination between Technology and Human Resources. 3- Change a Contact Center into a Profit and Opportunities Center. Sercom has developed a full variety of services that aims to manage our clients' life cycle, providing conditions to take advantage of all opportunities that each market offers. Customer Service - Our focus is Customer Relationship Management, customers' retention, anti-attrition and tech support. Telemarketing - Through a direct channel with our clients, Sercom enables all straight purchase facilities by phone with pre and post sales support. Tech Support - Through structured scripts, highly skilled technical agents are trained to provide tech support for special equipments and products. Web Chat - This tool was internally developed. Our web-chat system provides a great method to maximize your sales through the web, customer service and support.