Yannick Balague

Inference Solutions

Inference is now part of the Five9 family! Please join us over @Five9: https://www.linkedin.com/company/five9. Inference provides virtual agents that automate and facilitate interactions between organizations and their customers. Blend our automation and AI with your people for a better customer experience. Inference Solutions is a global leader in customer engagement and self-service solutions. Our cloud service is available in North America, Australia, New Zealand and the UK. Used by small businesses through to Tier 1 Carriers and Government organizations. Our DNA is in applied research in artificial intelligence systems for natural language processing. Inference's flagship product is Inference Studio. Studio is the complete browser-based drag & drop environment for designing and managing tasks for your virtual agents. Using Studio you can design virtual agents to: - Autonomously handle routine transactions, allowing your personnel to focus on higher priorities - Provide assistance to your human agents, before, during and after customer interactions - Handle high volume interactions with advanced decision automation The Studio environment is sold as a wholesale SaaS offering directly to Carriers and Service Providers.