Yesser Ahmed

Vocalcom

Connect with your customers wherever they are, through any communication channel with Vocalcom Cloud Contact Center Solutions. Created in 1995, Vocalcom is a provider and world leader of omnichannel cloud contact center software solutions for customer service, sales/telemarketing, and debt collection. Our award-winning solution helps businesses deliver effortless omnichannel customer experiences - across voice, email, webforms, chat, instant messaging and social media - and drive more effective outbound call campaigns. Give your agents a more comfortable set-up and reduce the need for training with a contact center solution featuring a highly intuitive, unified interface and a comprehensive overview of the customer journey across all communication channels. Vocalcom's open platform easily integrates with your CRM and business applications to boost your productivity and give your customers a richer and more personalized experience. Additionally, our unique CTI solution developed natively in Salesforce makes it easy to manage your contact center and all your omnichannel customer interactions in Salesforce. Spanning 47 countries and 5 continents, Vocalcom is trusted by more than 1,400 customers to orchestrate over 1 billion customer interactions per year in the cloud and on-premise. Vocalcom's customers include HSBC, Axa, Comdata, Renault, BNP, Nespresso, FC Barcelona, Vodafone, Allianz, Office Depot and many more. Discover our new white paper on the outbound campaign : http://content.vocalcom.com/en-white-paper-outbound-campaign-guide #callcenter #contactcenter #cloud #omnichannel #cti #customerexperience #customerengagement #customersatisfaction #customerservice #telesales #collections #inboundcall #outboundcall #dialer #productivity #salesforce #salesforcecti