Yu Chen

Call Center Development Services - CCDS

Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 350 firms. CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training. With the launch of the Centcom Predictive Dialer service in 2003, CCDS made call center technology even more affordable. The Centcom solution provides organizations with the functionality and performance of a predictive dialer without requiring any investments in hardware, software or communications. All you need to start making calls is a phone line and a computer with an Internet connection. As the consumers' behavior changes, CCDS evolves to meet the ever-increasing needs of a market in constant evolution. In 2017 CCDS launched a new solution, Centcom-Omnichannel. We put in practice all the knowledge accumulated over the past seventeen years and with some of the brightest and most innovative minds in the industry we developed a state-of-art solution that blends the most efficient predictive dialer in the industry with the power of SM. You can now start an interaction in tweeter, follow up via chat and complete it over the phone while sending an email with the transaction details of. All done by the same agent, in real time with our multi-media omnichannel enabled solution.