Alexandra Shaw

FM Outsource

We are FM Outsource, a modern customer service outsourcer. Our journey began in 2012. We started out with a small office space in Greater Manchester, answering social media queries for our first ever client. Since then, we've become 24/7, multilingual, and omnichannel, and even launched our sister company, Gnatta, to create our own cutting edge customer service technology. Now we work with some of the UK's biggest and smallest brands to manage their contact centres and communication strategies, providing excellent, flexible, 24/7 customer care to every customer. Our aim is to continue using our outstanding, large, UK-based team and industry expertise to support businesses and help to transform their entire customer service operation. If you're looking to elevate your customer service to provide a better experience, speak to our experts today. We're ready to help you find the best solution for your requirements.