Allan Caldwell

Service Intelligence

Since 1992, Service Intelligence has been an innovative authority and trendsetter in business intelligence and customer experience evaluation. Owned and operated by In-Touch Insight Systems, Service Intelligence is a leading provider of auditing and data capture programs across many industries including retail, restaurant, grocery, pharmaceutical, education, banking, hospitality and convenience/petro industries. For decades we've seen how excellent service and operations can positively impact sales, brands, customers and profit margins. We believe in the power of great service and efficient operations and are dedicated to working with brands committed to achieving them. Our core services include mystery shopping, customer intelligence programs, operational audits, and compliance audits. Each of our programs is designed to provide companies with accurate, in-depth insights into achieving and maintaining service and operational excellence.