Bianka Tothova

Tesco Business Solutions Hungary

As one of the world's largest retailers and the largest private employer in the United Kingdom, Tesco serves millions of customers a week in our stores and online. In Europe, Tesco operates in Hungary, the Czech Republic, and Slovakia, offering great value to customers every day. Tesco's operations in Hungary have been serving shoppers since 1995. To standardize processes, reduce the cost to serve, enable agility in the business and empower colleagues to do even more for our customers, we have set up a dedicated team called Tesco Business Services across our markets. In 2004, the first centre in Bengaluru, India was established. The Budapest centre established in 2019 provides dedicated support for colleagues and customers in the Czech Republic, Hungary and Slovakia markets. Based in our Váci út office, these multi-functional and specialist teams drive operational excellence of services, improve scale for our systems and processes globally and create business leading capabilities. Over the course of the last years, we have been on a journey to create a sustainable competitive advantage for Tesco through a world-class business services model. In spring 2023, we changed our name from Tesco Business Services to Tesco Business Solutions as we drive a solutions mindset to whatever we do, and whomsoever we partner with.