Charbel Feghaly

BUTEC Utility Services s.a.l.

BUTEC Utility Services is a subsidiary of BUTEC Group, created to design, implement, operate and maintain the electrical distribution network along with customer and metering services on behalf of Electricité du Liban. Its operations cover around 30% of the Lebanese territory going from northern part of Greater Beirut till northern borders. With over 700 employees, including 35 engineers, 200 technicians of all levels, 300 meter readers and bill collectors and 40 customer services specialists, BUS fulfills its activities based on defined Key Performance Indicators (KPI) related to the quality and efficiency of its various services. BUS is present on all the area it covers through its: • Head-office in Sin El Fil region for management, administration and planning. • 14 customers contact centers in different locations. • Selhata facility consisted of a 24/7 call center, a smart meters' laboratory, a warehouse and a training center. BUS collaborates with international partners to fulfill its role as electrical Distribution Service Provider (DSP) relying on their extensive expertise and know how.