Cheryl Delaney

ROYD UK

The ROYD Tool Group Mission: To focus on one market at a time and be the best in the world at it. Driven by innovation, team spirit and a passion to provide the ultimate solution for our customers. Making sales EASY! Developers and Innovators of market leading construction products that customers can afford and enjoy! The ROYD Tool Group Values: Know our customers and understand their needs. - We take time to study each and every customer to develop an understanding of their needs, their customer base and their expectations. Work with our customers to help them reach their goals. - We fully understand that every distributor needs a solution that will not only maximise potential customer sales, but also from as few lines as possible. In a rapidly expanding market we work with every distributor to ensure they have the very best solution for ALL their customers. Listen carefully, communicate clearly, respond promptly and keep our promises. - We say what we mean with integrity and honesty in the very best interest of the customer and appreciate that prompt responses are essential to supporting our distributors fully. Challenge convention and do what it takes to deliver the best possible solution. - We enjoy being the best at what we do and constantly like to constructively challenge what we offer and how we work, looking for fresh ideas and new solutions in view of staying ahead of the market. Have clear objectives, bring out the best in one another and enjoy what we do. - We know exactly what each team member is expected to achieve and like to work together to deliver customer satisfaction. Work as a team, take personal responsibility and constantly seek to improve.