Connor Galbraith

Surf Tech IT Ltd

Surf Tech IT Limited is a Multi Award Winning west midlands based IT solutions and support company. It is our goal to provide the very best solutions and support for your desktops, servers and networking issues. We believe that to be able to provide a service that will be critical to your business we need to understand how your business functions and provide a service level agreement that will exceed your expectations. As part of this we provide pro-active monitoring as standard with any support contract, as this will help us ensure that you receive the support you need and at a cost that is exceptionally competitive. We are proud to work with renowned partners such as Microsoft, Dell, Symantec, McAfee, Trend Micro, HP, Cisco and Apple. Working with these partners allows us to ensure that solutions are state of the art and have been well researched and are easily supported. We understand that not every ‘out of the box' solution is an exact fit and we endeavour to research, develop and implement systems that meet your exact requirements, providing the solution & training to provide you with a bespoke solution. Providing support to customers is one of our biggest priorities and it is important that any ticket raised with our support team is dealt with effectively. We use a range of tools to provide this service including a web based support portal, allowing key contacts in your business to log and track support tickets ensuring you are kept up to date with the progress of any ticket. We use an ITIL methodology to provide efficient and effective handling of incidents and service requests, ensuring service level agreements (SLA) are met. Managing and logging support tickets in this manner ensures that we are providing the service we have specified and provide you with a monthly report of tickets logged and additional criteria.