Dean Mulcahy

SalesSense International

SalesSense is a dynamic partner company specialising in the development of managed services across various industries, including Energy, Medical Technology, Telecoms, Financial Services, Media, and Retail. Since our establishment in 2006, we have built a solid reputation by combining people, processes and cutting-edge technologies to deliver exceptional field-based and customer engagement solutions. Our primary focus lies in new customer acquisition and existing customer retention. In addition to our extensive experience in these sectors, SalesSense offers advisory and business processing services as a trusted partner to overseas organisations seeking a foothold in Ireland and Europe. Our comprehensive range of products and services includes the design, sales, transition, operation and enhancement of managed services. This encompasses technology, software, fulfillment, distribution, recruitment, training, fleet management and strategic and tactical advisory. Our philosophy revolves around continuously monitoring, challenging and improving our delivery model throughout the lifecycle of each contract. At SalesSense, data security is of utmost importance. We safeguard all data in a multi-cloud environment and adhere to ISO9001:2015 standards through our Quality Management Systems, ensuring end-to-end business process care. To efficiently and consistently deliver these processes, we employ Agile development and Lean methodology. SalesSense proudly holds accreditations such as ISO 9001:2015, ISO 14001, and ISO 27001, demonstrating our commitment to quality and security. Our dedication and excellence have been recognised recently with various awards. We are a Deloitte Best Managed Company - Platinum Partner since 2016. We received the Outsource Partnership of the Year award at the Contact Centre Management Association Awards in 2022. Furthermore, we were named the Large Employer of the Year in 2020 by Generation Apprenticeship.