Divya Gusai

SLIKR - Digital Predictive Queues and Bookings

Predictive Queues automate the management of client and services allocation in real time. Unlike static booking systems of the past our smart system optimises and dynamically allocates services, adjusting for every change in the business. SLIKR connects businesses with their clients in store or via mobile to allow them to queue and track progress of the queue instead of waiting. Using AI and Machine learning we plan to fully optimise the process even before people arrive. We have a massive vision for the future. Currently we reduce wait times by 69% by smoothing the flow of clients arriving. This equates to 1/2 a day per person every year not longer wasted. For a community or smart city each small time saving adds up. In a town or city of 2 million people = 8,000,000 hours saved or $320,000,000 in lost productivity. Businesses benefits with increased revenue and customer satisfaction, however we also use the client engagement while waiting as the opportunity to engage further with offers - Less walk outs because the store is busy - Less wait time in store - Increased retail revenue It is more than a booking system, it is a queue and designed for stores wanting walk-ins and bookings in the one system. SLIKR was named by Westpac one of the Top 200 Businesses of Tomorrow for 2018.