Fahad Umar

ZRG International

ZRG is an experienced and resourceful ICT company with a passion to provide timely and up-to-date information to our customers. Our desire to extract the maximum utility out of technology innovations has turned out to be the main source of the customer satisfaction level that we have achieved. Founded in 1994, ZRG International is an ICT solutions company with a major focus on customer interaction technologies and solutions. We offer experience and innovation to help businesses manage customer relationship and achieve higher customer satisfaction and increased profitability. ZRG has a proven track record of introducing innovations and exciting new possibilities in the customer communication areas. Our line of solutions cover all aspects of customer communication including customer contact center, CRM application suite, quality assurance suite, call center management tools, self-service automation tools, campaign management and teleconferencing. ZRG has successfully deployed enterprise level projects for mission critical contact centers in the Middle East, Pakistan and Africa. These solutions are providing information and services to millions of users through live agent and self-service applications. We are servicing clients that are operating state of the art technology solutions and systems at over 16 leading banks as well as prestigious organizations including TCS, PSO, Indus Motor, Sanofi, EFU Life, Allianz, MultiNet, PTCL and many others. Every day, on every project, we deliver value through our accumulated technical knowledge and project management skills. Our expertise delivers immediate benefits to our clients with cost and time savings. Our solution delivers increased operational efficiency and staff productivity to our valued clients. This is what we do. We deliver beyond expectations.