Fiona Wendler

Epifany Limited

Epifany is an independent Business Consultancy that works with organisations to ensure they have a clear and optimised Operating Model and are effectively set up to deliver on their strategy and organisational goals. An Operating Model is driven by a clear strategy that defines "What good looks like" for your business. Your Operating Model is the Architectural Blueprint for your organisation that describes how you will layout your organisation to deliver. A good operating model should clearly define: - Value chain activities - the key activities you have to perform to deliver your value proposition - Outsourced activities - what activities you have chosen to outsource and why - Organisational divisions and decision rights - how you have chosen to divide up your activities within you organisation and what decision rights go with them - Locations - where you perform those activities and why they are located where they are (e.g. Customer or Supplier proximities) - IT - Core information systems that are critical to delivery of your activities - Governance - The key management mechanisms and controls that allow you effectively oversee and track performance. Once your Operating Model Blueprint is defined and leaders are all aligned you can move onto areas of more detailed design with a greater clarity, clearer boundaries and less potential for friction, duplication and gaps. We use a collaborative design approach to work with your leadership team, tailored to your organisational needs and budget. We believe the best approach is to engage business leaders to work collaboratively to align on the end to end view of the business, putting everyone back in touch with the customer journey end to end while improving understanding, alignment and top team dynamics. We work independently and have access to a strong associate network of consultants and experts in a variety of fields - keeping costs down without sacrificing quality.