Hannah Lord

Neighbourhood

We help brands build thriving communities by discovering what stirs your customers' soul, and then crafting meaningful moments for lasting engagement. Customer communities - like any other community - are defined by their shared values, beliefs, traditions and experiences. By tapping into these shared views and feelings, great brands are able to create a communal culture, two way conversations and lasting relationships with their customers. The result is increased customer loyalty, higher lifetime value, better marketing ROI (because you don't have to try so hard), and raving fans who will spread the word for you.