Ian Cook

Hanwha Vision Europe

Hanwha Vision Europe offers robust and reliable video surveillance products and solutions that are designed to meet the current and future needs of security professionals. Our Korean heritage and our core values of Challenge, Loyalty and Integrity drive us to be the ‘Best of Best' and we look to move with trust' in everything we do. PARTNERSHIPS In addition to producing quality products and solutions, we are determined to demonstrate the trust we have in our distribution and technology partners. We respect and highly value their expertise and the vital contribution they make to the supply chain, for the benefit of our end-user customers. CYBER SECURITY We remain vigilant to ensure our Wisenet cameras, recording devices and software entrusted to protect property, people and assets are equipped to minimise the threat from cyber-attacks. We have a sustained testing and monitoring programme designed to identify evolving new threats and we always move quickly to develop further advanced versions of our firmware when necessary. QUALITY & SERVICE Nothing is more important to us than having satisfied customers who trust the Wisenet brand, which is why we are passionate about offering unbeatable pre and post sales support . 5-YEAR WARRANTY We reward the trust which STEP Partners have placed in Hanwha Vision and our solutions. Silver, Gold and Diamond level STEP Partners benefit from our enhanced 5-year Warranty Program which covers parts and labour on all Wisenet IP cameras and NVRs, with the exception of zoom/focus functionality, pan/tilt motor assemblies, slip-rings and HDDs, which remain at 3 years. These are just some of the many ways in which we are striving to build a reputation for being a brand that can be trusted to be the single-source provider of high performance, end-to-end video surveillance solutions.