James Oman

WiMacTel

WiMacTel provides Customer Care and Voice Services such as Emergency Call Handling, Operator Services, Directory Assistance, Message Relay Services (TTY and IP Relay), Billing, PIC Care, 800 Resporg and Voice Intercept. Services are provided as full BPO or SaaS. We provide services to over 1,200 Telco, Enterprise, Hospitality, Health Care and Government clients across the USA and Canada. WiMacTel's network, platforms and call centres are hardware, network and geographic redundant providing 99.999% availability. All connectivity options are supported via dedicated SS7, MPLS, SIP-WAN, SIP-IPSEC VPN, CAS MF, Toll Free and DID. Call centres are located in Anniston, Alabama, Calgary, Alberta and Manila, Philippines providing best in class performance metrics. WiMacTel provides multilingual automated and live operator functions supporting all FCC/State/CRTC regulated call types.