Jeff Baum

Aisera

Aisera is an industry-leading provider of generative AI and automation solutions. By automating service delivery and support for IT, operations, and customer service, Aisera empowers businesses to deliver delightful experiences for their employees and customers. Aisera's AI Service Experience platform (AISX) harnesses the power of large language models and deep domain knowledge to effortlessly achieve 75%+ auto-resolution rates for inquiries and cut service delivery costs by 70%+ through self-service. It offers end-to-end automation of tasks, workflows, and processes across digital, voice, and contact center channels. AISX offers pre-built and third-party service catalogs that support 1200+ workflows to automate complex processes and offers a multilingual virtual assistant with conversational continuity across Microsoft Teams, Slack, WebChat, email and voice and IVR systems. Aisera integrates with ServiceNow, Salesforce, Zendesk, Okta and more, to create outstanding business value. Our flagship enterprise customers include Zoom, Workday, Amgen, McAfee, Autodesk, Chegg, Dave.com, 8×8, Aisera is a privately held company headquartered in the U.S., with additional offices in Greece, Canada, and India. It has a sizable partner network that gives it a broad geographic presence. Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Deloitte Technology Fast 500, Forrester Wave™: Chatbots for IT Operations, Q4 2022 Leader, 2022 Certified Great Place to Work, Data Breakthrough Award 2022, AI Excellence Award 2022, crozdesk Quality Choice, Trusted Vendor, Happiest Users Award 2022, Gartner Cool Vendor 2019; Red Herring Top 100 Global Innovator; 2019 CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research 2019 Hot Vendor; TiE50 2019 Startup Award; and Silicon Review 50 Most Admired Companies for 2019.