Laura Domenech

GRUPO AEDEA COMUNICACION

Contact Center strategic & management consulting. Outsourcing & offshore operations management : aedea is the business plan of a group of professionals with over 20 years of experience in contact center management and CRM, with a sole mission: To Provide business to our clients. Our goal is to provide companies and institutions, ranging from SMEs to Corporate PLCs., value-added solutions that enable them to have an exceptional contact center. The range of services ranging from outsourcing the Customer Service and Telemarketing to optimize the management of existing platforms, or start up a new Call Center. With full involvement, and from the practical experience of having worked with large users, both public sector and private sector (Banking, Insurance, Telecom , Publishing, Electronics, Real Estate, Leisure, Pharma, Utilities and Business Services and others ... ) and having managed their own platforms. This allows us to provide a different perspective to combine competitiveness of large Contact Centers with the agility, flexibility and customization of a local company We understand that outsourcing your sales and customer care needs is a significant change and requires trust. We work closely with our clients on each phase of building their call center program to ensure we are always on the right track. We invite our clients to be as involved as they feel comfortable, and encourage direct interaction between our clients and team managers : 30 years of experience in the call center industry Small centers, where our entire organization will be involved with your service. Ability to manage large volume of contacts if necessary Staff highly qualified and experienced. Loyal employees and minimum atrition Total identification with your company Efficiency, quality and control guaranteed. Industry leading Infinity Hermes call center technology 24x7 Competitive prices