Laura Fenley

NexRep, LLC

NexRep is a leader in virtual contact center solutions, with more than 100 years of combined contact center leadership. By utilizing an innovative work model, and leveraging the fastest growing workforce in America – home-based agents – we are changing the face of the $300+ billion industry. Unlike conventional contact centers, NexRep recruits, contracts and certifies independent contractors who provide services to our clients from home. This unique partnership allows us to support teleservice needs with an unlimited resource of experienced contact center professionals. We provide scalable, on-demand solutions to solve any challenge, no matter how big or small. NexRep leverages a network of US home-based agents to deliver world-class customer service and sales solutions. We've developed innovative new strategies to meet our clients' goals, focusing on agent sourcing and operations to deliver professional agents who match customer profiles. The result has been a fast growing and consistently profitable company that attracts the best talent and delights both clients and agents.