Lucy Anderson

Realise People Solutions

CUSTOMER SERVICE STAFFING SPECIALISTS Realise People Solutions is a specialist provider of outsourced customer service solutions to the retail and shopping centre industries. We provide staffing in situations that require great customer service skills. Whether it's the regular staffing of your customer service desk, a special event or the occasional need for great people to represent your brand, Realise People Solutions can provide staff who will provide exceptional service to your customers. CUSTOMER SERVICE DESK SERVICES With almost 20 years experience in customer service desk management we know what it takes to run a seamless service that gives your centre point of difference and enhances your brand. We act as an extension of the marketing and operations functions in your centre, and work closely with you to provide professional and knowledgeable staff who are passionate about providing great customer service. Our trained and friendly customer service desk staff provide seamless, professional customer information services that encourage customers to use your service regularly. PROMOTIONS / EVENT STAFF We attract and manage the best promotions and event people in the business and are experts in brand activation, event planning and production, product launches, in-store promotions, product sampling and demonstrations, exhibition staff, road show teams, field marketing and more… OTHER SERVICES In addition to providing promotions, event and marketing staff we are also able to provide a range of services designed to enhance your customer experience, increase the number of people visiting your centre and monitor tenant satisfaction. CENTRE MANAGEMENT RESEARCH In addition to retailer support we provide specific customer and tenant research to help you better understand their needs. This service is provided by our parent company, The Realise Group, who specialises in Mystery Shopping, Voice of the Customer, Net Promoter Score and other tailored research programs.